Shipping

How long does shipping take?

QIAODAN provides global shipping services.

Orders are usually delivered within:

10–15 business days

Delivery time may vary depending on the destination country, customs clearance, and local delivery conditions.

When will my order be shipped?

Orders are processed within:

1–3 business days

after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Can I track my order?

Yes.

After shipment, we will provide a tracking number via email.

Please allow 2–5 business days for tracking information to update after your package leaves our warehouse.

Will I need to pay customs fees?

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

Any additional customs charges are the responsibility of the customer.

Products & Sizing

How do I choose my size?

We recommend checking our size chart before placing your order.

If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

If you need assistance choosing your size, please contact our customer support team.

Are QIAODAN shoes suitable for daily use?

Yes.

Our products are designed for various activities, including:

• Running

• Basketball

• Training

• Fitness

• Everyday lifestyle wear

Each product is engineered with performance, comfort, and durability in mind.

Returns & Exchanges

Can I return or exchange my order?

Yes.

We accept returns and exchanges according to our return policy.

Items must meet the following requirements:

• Unworn condition

• Original packaging included

• No signs of damage or use

Please contact customer service before returning any product.

What if I receive the wrong item or a defective product?

If you receive an incorrect or defective item, please contact us within 7 days after delivery.

Please provide:

• Order number

• Photos or videos of the issue

• Description of the problem

Our team will review your request and provide a solution.

Who pays for return shipping?

For returns caused by personal reasons, customers may be responsible for return shipping costs.

For defective products or incorrect shipments caused by QIAODAN, we will provide appropriate assistance.

Payment

What payment methods do you accept?

We accept secure online payment methods available at checkout.

All transactions are processed through encrypted payment systems to protect your information.

Is my payment information secure?

Yes.

QIAODAN uses secure payment processing technology to protect customer information and payment details.

Contact Us

If you have any questions, please contact our customer support team:

Email:
service@regentint.com.tw

QIAODAN Customer Support Team