Refund & Return

Refund & Return Policy

At QIAODAN, we stand behind the quality, performance, and craftsmanship of our products.

We want every customer to feel confident when choosing QIAODAN. If your purchase does not meet your expectations, our team is here to provide support.

30-Day Return Guarantee

QIAODAN accepts return requests within 30 days from the date your order is delivered.

To qualify for a return, products must meet the following requirements:

  • The shoes must be in new and unused condition

  • No outdoor wear, training, running, or sports activity marks

  • Original shoebox, packaging, and accessories must be included

  • Product tags must remain attached (if applicable)

  • The item must be suitable for resale

For health, hygiene, and product protection reasons, shoes that show signs of use cannot be accepted for return unless there is a confirmed manufacturing defect.

How to Start a Return

Before returning any item, please contact our customer service team.

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product condition (when requested)

Our support team will review your request and provide the correct return instructions.

Please do not send items back without prior approval. Unauthorized returns may result in delays or may not be accepted.

Return Shipping

Returns Due to Customer Preference

Customers are responsible for return shipping costs for reasons including:

  • Incorrect size selection

  • Change of mind

  • Personal preference

  • Ordering multiple sizes for comparison

We recommend carefully checking our size guide before purchasing.

Returns Due to Product Issues

If your order arrives with:

  • Manufacturing defects

  • Wrong products

  • Incorrect sizes caused by our fulfillment error

  • Shipping damage

please contact us within 7 days of delivery.

After verification, QIAODAN will provide an appropriate solution, including replacement or refund assistance.

Size Exchange Policy

We understand that finding the perfect fit can sometimes be challenging.

If you need a different size, please contact our customer service team.

Size exchanges are subject to:

  • Product availability

  • Return approval

  • Condition requirements

Additional shipping fees may apply depending on the exchange situation.

Refund Process

Once your returned item arrives at our facility, it will be inspected.

After approval:

  • Refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Please note:

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

Orders may only be cancelled before they enter the fulfillment or shipping process.

Once an order has been shipped, cancellation requests cannot be accepted.

Promotional & Final Sale Items

Products purchased during special promotions, clearance events, or limited-time campaigns may have different return conditions.

Any applicable restrictions will be clearly displayed on the product page or during checkout.

Quality Guarantee

Every QIAODAN product is carefully designed and inspected before shipment.

If you experience any quality-related issue with your product, please contact our customer service team. We are committed to providing a fair and reasonable solution.

Contact Us

For any questions regarding returns, exchanges, or refunds:

Email:
service@regentint.com.tw

QIAODAN Customer Support Team